Return & Refund Policy

Return & Refund Policy

Last Updated: July 24, 2026

At Indigleam, we want you to love your jewelry. If something isn't right, here's how returns and refunds work.

3.1 Return Window

You may request a return or exchange within 30 days of the delivery date shown in your shipping confirmation. Requests made after this window will not be accepted.

3.2 Eligibility for Return

To be eligible for a return, items must be:

  • Unworn, unused, and in the same condition you received them
  • In their original packaging, including any pouch, box, or authenticity card
  • Accompanied by proof of purchase (order number or receipt)

3.3 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective or damaged upon arrival:

  • Earrings (all types, due to hygiene regulations)
  • Custom, personalized, or engraved jewelry (e.g., name necklaces, engraved rings, custom birthstone pieces)
  • Items marked "Final Sale" or purchased during a clearance/final-sale promotion
  • Gift cards

3.4 How to Start a Return

  1. Email indigleam12@gmail.com with your order number and reason for return within the return window.
  2. We will review your request and, if eligible, send you return instructions and a return shipping address (and a prepaid label, if applicable).
  3. Pack the item securely in its original packaging and ship it back within 14 days of receiving return approval.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

We recommend using a trackable, insured shipping method for returns of higher-value items, as Indigleam is not responsible for items lost or damaged in transit back to us.

3.5 Return Shipping Costs

  • If the return is due to our error (wrong item shipped, defective product, or damage in transit), Indigleam will cover return shipping costs and provide a prepaid label.
  • If the return is due to a change of mind (size, style, doesn't match expectations), the customer is responsible for return shipping costs. [Specify flat fee if applicable, e.g. "A flat $6.95 return shipping fee will be deducted from your refund."]

3.6 Refunds

  • Once your return is received and inspected, we will notify you via email whether your refund is approved.
  • Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
  • Original shipping charges are non-refundable, except where the return is due to our error.
  • If more than 15 business days have passed since your refund was approved and you have not received it, contact us at indigleam12@gmail.com.

3.7 Exchanges & Ring Resizing

We're happy to exchange an item for a different size or style of equal value, subject to availability, within the return window and eligibility criteria above. For an exchange, follow the same return process and note that you'd like an exchange rather than a refund.

For rings, please consult our sizing guide before ordering. We offer one complimentary resizing within 60 days of purchase for standard (non-custom) rings, where the requested size falls within a standard resizable range. Customers are responsible for return shipping to us for resizing; Indigleam covers return shipping of the resized item. Rings resized by a third-party jeweler are no longer eligible for our warranty or free resizing.

3.8 Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery at indigleam12@gmail.com with your order number and a photo of the issue. We will provide a free replacement, exchange, or full refund, including shipping costs, at your preference.

3.9 Sale and Discounted Items

Items purchased at a discount are eligible for return under this policy unless explicitly marked "Final Sale" at checkout. [Specify: full refund to original payment method, or store credit for discounted items — adjust to match your policy.]

3.10 Gift Returns

Received an Indigleam piece as a gift? If the order includes a gift receipt, the item may be returned or exchanged for store credit within the standard return window, without the original purchaser being notified. A valid order number or gift receipt is required.

3.11 Warranty Against Manufacturing Defects

We stand behind the craftsmanship of our jewelry. If your item shows a manufacturing defect (e.g., a clasp failure or stone falling out under normal wear) within 90 days of purchase, contact us for a free repair or replacement. This warranty does not cover damage from normal wear and tear, accidents, improper care, unauthorized resizing/repairs, or exposure to water, chemicals, or perfume.

3.12 Contact Us

For any return, refund, or exchange questions:
Email: indigleam12@gmail.com
Phone: (551) 234-7890