Shipping Policy

Shipping Policy

Last Updated: July 24, 2026

4.1 Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation. Custom, personalized, or made-to-order pieces (including ring resizing before shipment) may require an additional 3–7 business days for processing — this will be noted on the product page.

During peak periods (e.g., holiday season, major sales), processing times may be extended; we'll note any delays on the Site.

4.2 Shipping Methods & Delivery Times (Domestic – U.S.)

  • Standard Shipping: [5–7] business days — [$X.XX / Free over $XX]
  • Expedited Shipping: [2–3] business days — [$X.XX]
  • Express/Overnight: [1] business day — [$X.XX]

Delivery times are estimates provided by our carriers ([USPS / UPS / FedEx]) and are not guaranteed. Delivery estimates begin from the shipment date, not the order date. We ship from Carlstadt, New Jersey.

4.3 Signature & Insurance for High-Value Orders

For orders over $250, we require or recommend signature confirmation upon delivery, and shipments are insured against loss or damage in transit. This helps protect both you and us in the rare event a package is lost or stolen.

4.4 International Shipping

We currently ship to the following countries: [list countries, or "select countries at checkout"]. International orders typically take [7–21] business days to arrive, depending on destination and customs processing.

Customs, duties, and taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

[If you do not currently ship internationally, replace this section with: "At this time, Indigleam ships only within the United States (including Alaska, Hawaii, and U.S. territories). We hope to offer international shipping in the future."]

4.5 Shipping Costs

Shipping costs are calculated at checkout based on your location, chosen shipping method, and order weight/value. We offer free standard shipping on orders over [$XX] within the contiguous United States.

4.6 Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and carrier link. Please allow up to 24–48 hours for tracking information to update after you receive this email.

4.7 Address Accuracy

Please double-check your shipping address at checkout. Indigleam is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at indigleam12@gmail.com — we can only make changes before the order ships.

4.8 Lost, Stolen, or Delayed Packages

  • Lost packages: If tracking shows your package as delivered but you have not received it, please check with neighbors/household members and your local carrier facility first, then contact us within 7 days of the delivery date so we can file a claim.
  • Stolen packages: For orders with signature confirmation and insurance, we will assist with filing a claim and arranging a replacement. For uninsured orders confirmed as delivered by the carrier's tracking system, Indigleam is not liable for packages reported stolen after delivery.
  • Carrier delays: Occasionally, carriers experience delays outside our control (weather, high volume). We appreciate your patience and will assist in tracking down delayed shipments.

4.9 Order Changes & Cancellations

If you need to change or cancel your order, contact us at indigleam12@gmail.com as soon as possible. We can only accommodate changes or cancellations if the order has not yet been processed for shipment.

4.10 P.O. Boxes & Military (APO/FPO) Addresses

[We do / do not] ship to P.O. Boxes and APO/FPO military addresses. Delivery times to these addresses may be longer than standard estimates.

4.11 Technical Support Note

Website checkout, order-status pages, and tracking-link functionality are maintained by our technical support provider, Cypher IT Solutions. Cypher IT Solutions handles site technical performance only and is not involved in packing, shipping, or fulfilling orders — all shipping and fulfillment is handled directly by Indigleam LLC.

4.12 Contact Us

For shipping questions:
Email: indigleam12@gmail.com
Phone: (551) 234-7890